The video is frozen or stops/starts repeatedly while playing.

It sounds to us like you might just be experiencing a slower internet connection, and that your videos aren't buffering completely.

Please try pressing the play button once to start, then again to pause, and watch as the progress bar moves all the way from left to the right. When fully buffered press play again to watch without interruptions.

If this doesn't resolve the issue please send an email to and we will be happy to help further.


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