Frequently Asked Questions

Getting Started

• How To Get A 14-day Free Trial
• How do I use the video player?
• How do I use the Progress Tracking feature?
• How do I read guitar tabs?
• How do I use the Jam Station?
• How do I use Favorites and History?

I Need Help Logging In

• How do I reset my password or username?
• I can’t log in to my account.

Technical Support

• Sound is muted automatically when starting a Lesson
• The video is frozen or stops/starts repeatedly while playing, or does not play at all.
• Can I print or download tabs/notation?
• How do I download the videos?
• Why can’t I download the licensed song lesson videos?

How to Manage Your Account

• How do I check my account status?
• How can I update my email address?
• How do I update my billing information?
• How do I get a refund?
• How do I cancel my account?
• How do I unsubscribe from the newsletter?

Contact Support

• Give us a call or send us an email

Membership Information

• What is a Full Access subscription?
• How much does Full Access cost?
• Do you have a satisfaction guarantee?
• Are there live lessons?
• How does upgrading from monthly to annual memberships work?
• What payment methods do you accept?

About Guitar Tricks

• Where is Guitar Tricks located?
• Does Guitar Tricks offer lessons for left-handed players?
• Does Guitar Tricks offer bass guitar lessons?
• What is the Guitar Tricks Privacy Policy?
• What are your Terms of Service?
• How do I request a song?

See all 8 articles

Privacy and Personal Information

• Read our Privacy Policy and Terms of Service
• How do I remove my personal information from Guitar Tricks?

Guitar Tricks App

• I can't access my lessons on the app.
• I'm already a subscriber on the website. Can I use the app?
• I purchased my subscription through the app. How do I cancel my subscription?